Q: Why is the Ve Sync app showing disconnected constantly?
A: The scale will power off 20 seconds after displaying your body indexes in order to save power. During that time, it will show “disconnected”. To reconnect, turn the scale back on and open the app.
Q: How do multiple users use the same scale?
A: There are 2 ways: (1) Multiple Users with Separate Ve Sync Accounts. Please note only 5 Ve Sync accounts can pair with the smart scale at a time. (2) Multiple Users with a Shared Ve Sync Account. Users who create or log in to a Ve Sync account can create multiple user profiles within their account. All users can log in to the same account (on their own smartphones) without requiring the other users to log out.
Q: How to do firmware update?
A: Please follow these simple steps: (1) Turn on your phone Bluetooth. (2) Light up the scale. (3) Open the app and click the scale picture to go to the device page. Wait for several seconds for it to connect to Bluetooth. There will be a Bluetooth icon that appears in blue on the screen display when it’s connected. (4) Follow the in-app firmware update instruction to update it. Do not let the scale display turns off when connecting or updating.
NOTE: Please note this scale is not intended for use by professional athletes.